City of Frisco – Waste Questions

Good morning All

Environmental Services has received many calls recently and wanted to provide answers to the commonly asked questions. Here are some responses that you and your residents may find helpful along with their contact information.

Please take some time to pass along.


Please remember that tree limbs hanging over the edge of property into the street/alleyway must be trimmed to allow 14 feet of clearance for trash/recycling trucks and emergency vehicles to get through (according to City Ordinance International Fire Code 08-04-39). Progressive Waste Solutions has new trucks that are slightly taller than CWD’s old trucks, and so limbs may need to be trimmed so they do not impede weekly service. Trimmed limbs may be set out for weekly yard waste pickup as long as they follow city set-out guidelines (3 feet in length, bundled with rope or twine, bundles weigh less than 30 lbs).


City crews are collecting yard waste from now until August 1, when Progressive will have resources available to take over weekly yard waste collection. After August 1, yard waste will be collected on your regular service day alongside trash and recycling. If your yard waste is missed, please call 972-292-5900 or email us at ENVIRONMENTALSERVICES@FRISCOTEXAS.GOV. We will do our best to make sure it is collected.


If your home still has one or more of the old CWD carts, you may bring them to our Environmental Collection Center at 6616 Walnut Street. You may also call or email us to report your old carts. We will do our best to have them collected in a timely manner, although it may take several days. Since CWD’s contract was terminated early, we now have city crews working very hard to collect these carts from neighborhoods each week. We ask that you please leave these carts out empty and at the edge of your property every day, so that when the crews come around to collect them, yours are not missed.


Your call may go to voicemail when you call in, but please do not be discouraged. Our small staff has been receiving thousands of calls each day. To help us help you, please leave your name, complete address, call back number and a brief description of your issue in the voicemail. We try to provide each resident with a return call, but if you do not receive one please rest assured that we have generated a service request with your information and passed it on to Progressive.



Chris Leonard

Neighborhood Services Coordinator

Development Services